Shipping Policy
All orders will be processed within 10 business days. In the event that an item is backordered, we will contact you with an estimated delivery time. Please allow 6 - 8 weeks for delivery.
Return Policy
We strive to do our best, however, if there is an error on your order or you are not satisfied for any reason, please accept our apologies. Contact us upon receipt, and we'll gladly remedy the situation if possible. Exchanges and returns are accepted within 30 days. Included with your shipment should be our Returns Form. Please follow its instructions and we will refund your order, however a 15% restocking fee may be assessed. Please note: you are responsible for all shipping charges. We recommend that customers use a shipper that provides tracking numbers for items shipped. We are not responsible for lost returns. It can take up to 90 days for this process to complete before a refund appears on your credit card statement .
Donations Refund Policy
Donations to our funds are final and are not refundable.
Privacy Policy
We agree not to share or sell your information. This information is collected for the sole purpose of billing and shipping needs. All items on this web site are to be considered the property of the webmaster and may not be used without prior authorization.
Contributions Policy and Sponsorship of the Art for A Cause Foundation
A key element of our mission is to raise funds for good causes. We attempt to identify causes for our products that are, in our opinion mainstream to the American public. We seek to avoid issues and causes that are overly controversial, divisive, and discriminatory. Although our products are "crosses", we strive to avoid "causes" that are overtly religious and political in nature*.
We accomplish this part of our mission by contributing approximately 10% of the sale price (exclusive of S&H charges) of all our available products to the Art for a Cause Foundation (AFACF) and its various funds (please refer to the page on this site dedicated to the AFACF for details). We do so once per month based on cleared sales, i.e. sales after the 30 day return period has expired and other revenue reducing charges have passed. Checks based on 10% of cleared revenue are written as a general rule, to the particular AFACF funds earmarked by said revenue. In the case of generic products that are not associated with a particular AFACF fund, we generally allocate our contribution equally across all Heroes Cross related AFAC Funds.
We
also provide our customers with an opportunity to join us in
contributing to the AFACF and its various charitable funds. Such direct
customer contributions are sent monthly to AFACF or more frequently if
feasible.
* An exception to this policy concerns organizations that seek to use our products to support their own fundraising efforts. These may be religious or political organizations. We will assist such organizations at our discretion on a profit-sharing basis, after the allotment for our supported charities and other expenses have been accrued. Our policy refer more to the types of causes and charities we choose to our allocate funds to as well as those obtained from our customers.